Cancellations & Refunds Policy
CANCELLATION BY THE COMPANY
If a Cancellation is made by View Ningaloo (the Company) for any reason, and if the passenger has already made a purchase or part purchase of a ticket on the day and time of the cancellation, a full refund will be offered by the Company to the Payer. This is called a ‘Standard Refund’. If an alternative tour of the same value can be offered by the Company to the Payer, and the Payer is willing to accept an alternative tour, then the Company will endeavour to make the changes at no cost to the Payer.
CANCELLATION BY THE PAYER
If a Cancellation is made by the Payer for whatever reason a cancellation fee will apply:
a) 50% of the total tour price if the cancellation is made 48 hours prior to the tour start time.
b) If a cancellation is received within 7 days or more of the tour start time a full refund is given less a cancellation fee of $25.00 plus any credit card fees.
c) No refunds are given if the cancellation is made less than 48 hours prior to the intended tour start time.
d) If the payer fails to meet crew at the designated meeting time of their tour, this is regarded as a passenger ‘no show’ and no refund will be offered.
** important information for CRUISE SHIP GUESTS
If you are visiting Exmouth by cruise ship, please be aware that your cruise ship anchors in the Exmouth Gulf. The Northwest Cape has very unique weather patterns. Sometimes cruise ships choose not to disembark their guests due to the weather conditions on the eastern side of the Cape. Please be aware that even though the weather on the Gulf side of the Cape may be unfavourable for disembarking passengers, the weather on the western side of the Cape (Tantabiddi, where we operator our tours from) can be completely fine.
a) Cancellation due to cruise ship not disembarking or not arriving on time; If the passenger/s are unable to disembark the Cruise Ship due to weather or any other unforeseen circumstances, passengers will not be refunded in peak periods (peak periods being W.A. school holidays and public holidays). Outside peak periods we offer a 25% refund of the total booking cost, minus Credit Card or PAYPAL fees, for any unforeseen Cruise Ship circumstances.
b) If the passenger/s is unable to disembark the Cruise Ship due to cruise ship delays and/or shore tendering delays, resulting in the passenger/s being unable to arrive at the designated time of departure for the tour, the passenger will not be refunded the cost of their tour. The passenger/s will forfeit the seat and the cost of the tour will not be refunded. It is the passenger/s responsibility to ensure they are able to disembark the Cruise Ship at a suitable time to meet with their bus transfer from the Exmouth Marina. All passengers must meet with the bus driver at the Exmouth Marina 15 minutes prior to their departure time. Passenger/s that fail to meet with the bus driver will need to organise their own transport to Tantabiddi Boat Ramp.
Delays or unforeseen circumstances caused by the tour supplier (View Ningaloo). If for any reason passenger/s are not able to return to the Exmouth Marina at the designated time for embarkment to the cruise ship, View Ningaloo is not held responsible or liable for the cost of returning the guest to the Cruise Ship. If the Cruise Ship has travelled from the port of Exmouth, View Ningaloo is not responsible for accommodation or travel costs for returning the passenger/s to the cruise ship. Before booking our tours, passengers have the responsibility to consider the possibility of unforeseen circumstances and cater enough time to cover their allocated return time to their Cruise Ship.
View Ningaloo strongly encourages you to take out comprehensive travel insurance to cover any situation where the guest may have to cancel or is unable to make a tour.
swimming ability
All guests are required to inform the crew of their swimming ability. Guests participating in snorkelling or swimming must be able to swim. It is up to the discretion of the crew to deny access or remove any passenger from the water, who they feel does not have the skill or ability to be participating in snorkelling or swimming on tour.
Acceptance
You accept the Company’s Cancellation and Refunds Policy if you book a ticket through the Company’s website (www.viewningaloo.com.au/book/).
Complaints
If you have a complaint about our Cancellation and Refunds Policy or the way your refund has been handled, your complaint should be directed in the first instance to us at E-mail: contact@viewningaloo.com.au
We will investigate your complaint and attempt to resolve any issues arising. If you are not satisfied with the outcome of this procedure then you may request that an independent person investigate your complaint.
Changes to Cancellation and Refunds Policy
If View Ningaloo decides to change its Cancellation and Refunds Policy, it will post changes on the appropriate page of its website so that users can access up-to-date policies immediately. Please remember to refer back to this Cancellations and Refunds Policy to review any amendments when booking a ticket. When booking with View Ningaloo you agree that View Ningaloo has the right to change their terms and conditions. In the case of a change to our terms and conditions, individual passengers will be contacted and made aware of any changes post booking. Passenger confirmation will be attained and this attainment confirms that the payer/passenger is aware of the new terms and conditions in regarding to the booking. If you require further information regarding our Cancellations and Refunds Policy, please contact us at the following address:
E-mail: contact@viewningaloo.com.au
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