Cancellations & Refunds Policy
In order to provide View Ningaloo guests further assurance when booking, the following amendment to our general booking conditions will be maintained until such time as the provision is no longer considered essential:
Any person who is not able to join a booked departure because of a travel ban associated with COVID or, who is not able to join a booked departure because they have tested positive to COVID, or because they have had close contact with someone who has tested positive to COVID or, because they have had close contact with someone who is suspected of having contracted COVID, or because they displaying virus symptoms at the time of departure, will be offered a credit note, which can be used at a later date.
Requests for credit as above, must be substantiated with a medical certificate.
If View Ningaloo are required to cancel your tour for any reason, we will offer all guests a reschedule or a full refund (less any CC fees incurred at the time of booking). If a guest attempts to join us on tour and is unvaccinated or unable to provide proof of vaccine status, unfortunately they will be denied access and not be eligible for a credit note or a refund
Enhanced Hygiene Precautions
For the safety of our customers and employees, we have opted for vaccines to be a compulsory requirement for those eligible (16 years and over) who will be joining our half-day tours, unless a reasonable exemption is approved by a relevant authority or the company. We will be checking in the morning for proof of vaccine status before guests join the half-day tour only. Vaccination status is NOT required for our 1 or 2 hour tours. Please come prepared to keep this a smooth and seamless part of the day!
As you would be aware, our vessel, SubSea Explorer has an enclosed lower deck where guests engage in viewing the reef via glass windows. We will be keeping the front hatch open for the best possible air flow and we require guests to wear face masks whilst below deck.
BYO face masks for inside the vessel at any time.
We will provide hand sanitiser for you to use and asked if guests check in via our QR code prior to vessel safety brief.
We encourage you to bring your own snorkel equipment on the tour however, rest assured we do provide equipment that is thoroughly disinfected at the end of every tour.
Cancellation by the Company
If a Cancellation is made by View Ningaloo (the Company) for any reason, and if the passenger has already made a purchase or part purchase of a ticket on the day and time of the cancellation, a full refund will be offered by the Company to the Payer. This is called a ‘Standard Refund’.
If an alternative tour of the same value can be offered by the Company to the Payer, and the Payer is willing to accept an alternative tour, then the Company will endeavour to make the changes at no cost to the Payer.
Cancellation by the Payer
If a Cancellation is made by the Payer for whatever reason a cancellation fee will apply:
- 50% of the total tour price if the cancellation is made 14 days or more prior to the intended travel date and time;
- 100% of the total tour price if the cancellation is made less than 14 days prior to the intended travel date and time.
You accept the Company’s Cancellation and Refunds Policy if you book a ticket through the Company’s website (www.viewningaloo.com.au/book/).
If you have a complaint about our Cancellation and Refunds Policy or the way your refund has been handled, your complaint should be directed in the first instance to us at E-mail: firstname.lastname@example.org
We will investigate your complaint and attempt to resolve any issues arising. If you are not satisfied with the outcome of this procedure then you may request that an independent person investigate your complaint.